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15.04.2022
As you know, due to COVID-19, entry to the data center has been closed to everyone except our customers and technical staff since March, and all physical operations for
our colocation customers have been carried out free of charge by our company. During this period, in which only material and server entry and exit were permitted, with Denizli moving out of the risk category and restrictions being lifted in a controlled manner, we
decided to end this process in June with new visit rules. With a decision made on May 20, 2020, we decided to reopen visits to the data center on June 1, 2020 with new rules. During this process, we had our facility disinfected and took some precautions for our
customers’ visits.
Within the scope of this decision, the rules and working conditions set by our company — taking into account the normalization process also being implemented in our country — effective from June 1, 2020, are as follows:
- Data center
visits must be communicated in writing (Support Ticket - Email) at least 1 day in advance and the visit must take place upon approval.
- In the data center customer work area, only one customer can perform physical operations at a time. The visit notifications
are organized by our staff accordingly.
- Visits will only be accepted for physical operations, product deliveries, and similar essential situations. Visitors will not be accepted for meetings.
- Visiting customers will only be admitted to the data center
wearing masks and gloves; visitors without masks and gloves will absolutely not be allowed inside.
- Two rounds of contact tracing registration are performed at the entrance along with temperature measurement; visitors with a temperature of 38.5 degrees Celsius
or above will not be allowed inside.
- Only one person authorized to perform physical operations may enter the data center. Third parties accompanying the authorized person or more than one person will not be admitted to the data center.
- Visitors
may only be in the customer work area and the white area with a staff escort; they may not be in rooms or work areas belonging to other units.
- Visitors coming from cities that are at risk will under no circumstances be admitted to the data center white
area. All their operations will be conducted in the customer work area.
- Physical operations are carried out free of charge only for companies located in cities still under weekend curfew due to being at risk.
For the health of our employees and business
continuity, compliance with these rules is mandatory for all our visitors.
Please be informed, and we wish you healthy days.
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