New Covid-19 Policies for Our Customers and Business Partners
15.04.2022
With developing technology, we sometimes have to update the terms of service regarding the use of services we provide, for compelling reasons, to prevent misuse and ensure business continuity. The regulations we will announce to you today are related to the measures to be taken to protect our IP reputation within the scope of fighting spam related to email sending.
We present three changes related to these regulations to your information, specifying reasons and implementation dates in bullet points.
1. Deletion of Default PTR Records
All PTR records with *.ni.net.tr extensions defined by default for IPv4 Addresses along with A records will be deleted. All our customers who need PTR for the IP address from which they will send email will be able to define PTR for their IP addresses using their own domain names through the panel or by sending a support request.
With this regulation, the aim is to block spam emails to be sent from servers that have somehow been compromised due to user error but are not related to email.
If you are not using default PTR records, there is no action you need to take. Our users using default PTR records need to create a new PTR record for themselves.
This application will be started gradually on IPv4 prefixes belonging to our company for which we are LIR administrators on the RIPE domain object starting from July 19, 2020. No action will be taken on IP prefixes that belong to us but are not in our DNS servers. This application is not valid for our customers who have their own IP addresses and use their own AS numbers.
2. Closing of Ports Related to Email Sending Throughout the Data Center
First stating that this operation will be done one year later on July 1, 2021, again the aim of this regulation is to block spam emails to be sent from servers that have somehow been compromised due to user error but are not related to email.
All our requesting users will be able to remove the restriction with /32 prefix length by accepting the online agreement terms for the IP addresses from which they will send email through the customer panel.
This application is not valid for our customers who have their own IP addresses and use their own AS numbers. However, this should not mean that users with their own IP addresses and serving through their own AS numbers can send spam. Permanent or temporary restrictions may apply to email sending for all our users who do not respond to abuse notifications.
3. Offering Free SMTP Relay Service
We will provide SMTP Relay service free of charge to all our users who cannot perform SPAM control for email sending and do not have technical knowledge on this subject, upon their own request, to prevent SPAM from going out of their servers with pre-defined threshold rules.
This service will be implemented before the port restrictions related to email sending, and its announcement will again be made from the blog page.
Sincerely.
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